Legal & Privacy Policy

Celcos Exports is committed to protecting your privacy and ensuring the security of your personal information. This policy outlines how we collect, use, and safeguard your data.

1. Information Collection

We collect information when you:

Place an order or make an enquiry through our website
Subscribe to our newsletter or marketing communications
Participate in surveys or provide feedback
Contact our customer service team

The types of information we collect may include:

Personal identification information (name, email, phone number)
Business information (company name, address)
Order details and transaction history
Technical data (IP address, browser type, device information)

2. Use of Information

We use the information we collect for the following purposes:

To process and fulfill your orders and requests
To communicate with you about your orders or enquiries
To improve our products, services, and website experience
To send marketing communications (with your consent)
To comply with legal obligations and prevent fraud

3. Data Protection

We implement appropriate security measures to protect your personal information:

Secure servers and encryption technologies
Regular security assessments and updates
Limited access to personal data within our organization
Secure payment processing

While we strive to protect your information, no electronic transmission or storage method is 100% secure. We cannot guarantee absolute security.

4. Data Sharing

We do not sell or rent your personal information to third parties. We may share information with:

Service providers who assist in our operations (payment processors, shipping companies)
Legal authorities when required by law or to protect our rights
Business partners in case of mergers or acquisitions

Third parties with whom we share data are contractually obligated to maintain confidentiality and security.

5. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal data (subject to legal requirements)
Opt-out of marketing communications
Withdraw consent for data processing

To exercise these rights, please contact us using the information provided below.

6. Cookies and Tracking

Our website uses cookies and similar technologies to:

Enhance user experience and website functionality
Analyze website traffic and usage patterns
Deliver targeted advertising (with your consent)

You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

7. Policy Updates

We may update this policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through our website or direct communication.

The "Last Updated" date at the bottom of this page indicates when the policy was last revised.

8. Contact Information

If you have questions about this policy or wish to exercise your rights, please contact us:

Email: privacy@celcos.in
Phone: +91 11 26031786
Address: Data Protection Officer, Celcos Exports, New Delhi, India

We will respond to your request within 30 days of receipt.