At Celcos Exports, customer satisfaction is our top priority. We aim to provide the highest quality products in the market. However, in the event that you are not satisfied with your purchase or encounter an issue, we have developed a comprehensive Return & Refund Policy to address your concerns.
Returns are only accepted within a specified number of days from the receipt of goods. Please review the product category-specific details below to ensure your eligibility.
Returned items must be in their original, unused, and undamaged condition, with the original packaging intact. Products that have been used or altered in any way cannot be returned or refunded, unless they are defective or damaged during transit.
If the return is due to an error on our part (e.g., damaged or incorrect items), we will cover the return shipping costs. If the return is for any other reason, the buyer is responsible for the return shipping costs.
To initiate a return, please contact our customer service team at celcosexports@gmail.com within the eligible return period, providing your order details and a description of the issue. You will receive return instructions from us.
Our customer service team will review your request and may ask for photos of the product to verify the issue. Once approved, we will provide you with a Return Authorization Number (RAN) to include with your return shipment.
Please return the items to the address provided by our team, ensuring the product is securely packed to prevent damage during transit. Items returned without prior authorization or that do not meet the return conditions will not be accepted.
Once we receive the returned goods and inspect them, we will process the refund to your original payment method. Refunds may take 5-10 business days to appear in your account, depending on your payment provider.
Refunds are only issued for products that meet the return conditions mentioned above. Once the returned item is received and inspected, we will process your refund promptly.
Refunds will be issued via the same payment method used for the original purchase. If you paid by credit card, it may take up to 10 business days for the funds to appear in your account, depending on your card issuer's policies.
In certain cases, if the returned item is not in its original condition, has been used, or is missing parts, a partial refund may be issued.
At this time, we do not offer direct exchanges. If you would like a different product, please return the original item as per the return policy and place a new order for the desired item.
If you receive an item that is defective or damaged during shipping:
If you have any questions or need assistance with your return or refund request, please contact our customer service team at:
We're here to assist you and ensure that your experience with us is smooth and satisfactory.
