FAQ
### **Buyer’s FAQ**
1. What products do you export?**
At Celcos Exports, we specialize in a broad range of high-quality products across several industries. Our export categories include:
Garments | Handicrafts | Home Furnishings | S. S. Kitchenware | Medical Equipment | Medical Cotton | Marbles | Grains
If you're looking for something specific not listed, feel free to reach out to us via the enquiry form!
2. How can I place an order?**
Placing an order with [Your Company Name] is simple and convenient. Follow these steps to get started:
- Step 1: Browse our product categories on the website to view the products you are interested in.
- Step 2: Once you have decided on the products, fill out our **Enquiry Form**, providing your contact details and product requirements.
- Step 3: Our sales team will review your enquiry and get in touch with you to discuss your order further. This may include pricing, shipping details, and any customization requests.
- Step 4: Once everything is confirmed, we will issue an invoice, and you can proceed with payment to finalize your order.
If you prefer to place an order through a different method, feel free to contact us directly via email or phone.
3. What are your payment terms?**
We offer flexible payment terms depending on your order and location. Our general payment terms are as follows:
- Advance Payment**: For smaller orders or first-time customers, we typically request an advance payment to confirm the order.
- Letter of Credit (LC)**: For larger orders, especially from international buyers, we may require a Letter of Credit to ensure both parties are protected.
- Bank Transfer**: We accept payments via bank transfer to our international accounts.
- Payment Methods**: We also accept payments through online platforms.
Once your payment is received, we will proceed with processing your order and arrange for shipment.
4. Do you offer international shipping?**
Yes, we provide international shipping to many countries around the world! Our logistics partners ensure that your orders are delivered safely and on time.
- Shipping Rates**: Shipping costs depend on the weight, dimensions of the products, and the destination country. We will provide you with a shipping quote once your order is confirmed.
- Customs & Import Duties**: Import duties, taxes, and customs clearance fees are the responsibility of the buyer. We recommend that you check with your local authorities to understand any additional charges that may apply.
- Delivery Time**: Delivery times can vary depending on the destination. Typically, international shipments take between 7 to 30 business days, but we can provide a more accurate estimate when you place your order.
We also work with various shipping companies to ensure reliable and timely delivery to all regions.
5. How can I track my order?**
Once your order has been shipped, we will send you a tracking number along with instructions on how to track your package online. You can track your shipment through the carrier's website or by using third-party tracking tools.
If you encounter any issues with tracking or your order’s delivery, feel free to reach out to our customer service team, and we'll be happy to assist.
6. Can I make changes to my order after it has been placed?**
We understand that sometimes things change, and you may need to modify your order. If you wish to make changes after submitting your order:
- Order in Processing Stage**: If your order is still in the processing stage (not yet shipped), we will do our best to accommodate any changes such as altering the quantity, shipping details, or product specifications. Please contact us as soon as possible.
- After Shipment**: Once your order has been shipped, it may not be possible to make changes, but we can help you with any post-shipment issues like returns or exchanges (subject to our return policy).
Please ensure that all details are confirmed before finalizing the order to avoid any inconvenience.
7. What are your return and refund policies?**
We aim to ensure that our customers are satisfied with every purchase. However, if you are not satisfied with the product or if there are issues with your order, here's what you need to know:
- Damaged Goods**: If your items arrive damaged, please contact us immediately. We will work with our logistics partners to resolve the issue, either through a refund or replacement.
- Returns**: Returns are accepted within [3] days of receipt, provided the product is unused, undamaged, and in its original packaging. Returns for custom-made items may not be accepted.
- Refunds**: Refunds are processed once the returned item is inspected and verified. The amount will be refunded to the original payment method.
For more detailed information, please refer to our **Return & Refund Policy** page or contact our customer service team.
8. Do you offer custom products or bulk orders?**
Yes, we offer both custom products and bulk orders! Whether you're looking for branded apparel, specialized handicrafts, or larger quantities of goods, we are happy to assist with your unique needs.
- Custom Orders**: If you require specific sizes, colors, or product designs, please get in touch with us to discuss your requirements. We can source or create custom products that meet your specifications.
- Bulk Orders**: We specialize in handling bulk orders for businesses, wholesalers, and other commercial customers. For bulk orders, we offer discounts and flexible payment options.
Please contact us directly to discuss your specific needs for bulk or custom orders.
9. Are your products certified for quality?**
Yes, all of our products meet stringent quality control standards. Depending on the product category, we ensure compliance with international certifications and regulations. For example:
- Our **medical equipment** is certified to meet health and safety standards.
- Our **garments** are sourced from suppliers that follow ethical manufacturing practices and ensure high-quality fabric and craftsmanship.
- Our **marbles** and **grains** meet the quality standards set by regulatory authorities in the industry.
You can request certification documents or quality reports for any specific product you are interested in.
10. How can I get in touch if I have more questions?**
If you have any more questions, feel free to contact us at any time! Our customer service team is here to help.
- Email : celcosexports@gmail.com
- Phone: +91 11 26031786
- Enquiry Form**: You can also fill out our enquiry form for any product-related questions or requests.
We’re here to make your buying experience smooth and hassle-free, and we look forward to assisting you!
